Case Study · E-commerce & Retail

Scaling an underperforming e-commerce business

As Content Marketing Manager at Luxe Weavers, a home décor e-commerce company, I took a Shopify store that had been live for a year but barely performing, and grew it into a consistent, high-traffic sales channel.

Role  Content Marketing Manager
Sector  E-commerce, Home Décor
Focus  SEO, Paid, Lifecycle, Marketplaces
The challenge

A live store with almost nothing reaching it.

When I joined Luxe Weavers, the Shopify store had been live for about a year, but it was generating fewer than a hundred website visits monthly. The products were solid and affordable, but the target audience couldn't find them.

The issue was the content. Product pages read like catalog entries: technical, flat, and written for a database rather than for a person trying to decide what to put in their living room. The store needed search visibility, a paid strategy, and a far better conversion experience, built more or less from scratch.

The approach

Research first, then three channels working together.

I started by understanding what was broken, then built search, paid, and lifecycle marketing into one system, with owned audience growing alongside paid reach.

01

Studied the market and the customer

I researched competitors in the home décor and area rug space: how they positioned products, described texture and quality, priced, and ran promotions. Then I researched the buyers themselves, their worries about size, quality, and returns, and built buyer personas to guide the work.

02

Rebuilt the SEO foundation

I reset my team's KPIs and daily focus around ranking growth and intent-matched keywords, using Google Keyword Planner and Semrush. Blogs targeted informational keywords; product pages targeted commercial and transactional ones.

03

Rewrote product pages for people

I rewrote product descriptions to be search-optimized and emotionally intelligent, speaking to real pain points: durability, softness, easy maintenance, and suitability for high-traffic areas. Engagement and session time improved as a result.

04

Built paid media around clear benchmarks

I launched paid campaigns starting with Google Shopping to set benchmark metrics, watching conversion rate and cost per click, and only scaled budget or added platforms when customer acquisition cost made sense against average order value. I later ran Meta, TikTok, and Pinterest.

05

Built lifecycle marketing in Klaviyo

I built lifecycle workflows in Klaviyo, working with the web developer on pop-up lead capture, then automated email drips and abandoned-cart flows, so growth was not dependent on paid ads alone and we were building an owned audience.

06

Grew average order value and trust

I ran seasonal promotions and bundling strategies to lift average order value, and worked with micro-influencers to create content, which I used in ads to strengthen trust with new audiences.

Beyond the store

A presence on the major retail marketplaces.

Alongside the Shopify store, I optimized Luxe Weavers product listings on the major retail marketplaces, extending the brand's reach to where home décor shoppers were already buying.

Amazon

Walmart

Wayfair

Target

Overstock

Home Depot

Bed Bath & Beyond

The toolkit

The tools behind the work.

The platforms I used to research, build, publish, and measure marketing at Luxe Weavers.

Shopify
Store platform and product pages
Klaviyo
Email and lifecycle workflows
Semrush
Keyword and competitor research
Google Keyword Planner
Search demand research
Google Analytics
Traffic and conversion reporting
Asana
Project and team management
Canva
Graphics and quick design assets
Adobe Suite
Creative design and visual assets
Filmora
Video editing and production
Results

From under 100 visits to a growing business.

Because performance was tracked from day one, improvement showed up in every channel, from search visibility to engagement quality.

0
Year-over-year growth in website sales
0
Monthly website visits, up from under 100
0
Pages ranking on the first page of search
0
Email subscribers at around 60% open rate
Traffic growth

A standing start to steady scale.

Monthly website visits
Traffic moved from under 100 visits a month to a consistent 10,000+, growing month on month.
When I joined<100
Early ramp~2,500
Mid-year~6,000
Consistent run rate10,000+
Engagement quality

Traffic that explored and converted.

3+ pages

Average pages per visit after the product pages were rewritten to be customer-focused.

~60%

Email open rate maintained as the subscriber list grew past 2,000.

In summary

What the work delivered.

60%year-over-year growth in website sales, built on organic, paid, and lifecycle marketing working together.
10,000+monthly website visits, up from fewer than 100 when I joined, growing month on month.
100+pages ranking on the first page of search results, with organic traffic up about 20% month on month.
2,000+email subscribers built through lifecycle workflows, holding around a 60% open rate.
~10:1return on ad spend, with a stable customer acquisition cost and improving conversion rates.
7major retail marketplaces carrying optimized Luxe Weavers listings, alongside the owned Shopify store.

The part that mattered most: the growth was not a spike. It was a system that scaled revenue and held up year after year.

Let's talk.

Open to senior marketing roles and selective consulting work. Tell me what you are trying to grow.